Return Policy

Customer satisfaction is very important to us. If you are not satisfied with your order, we will gladly accept your return within 7 days of your order's arrival. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandised cannot be returned, unless found to be defective within 7 days of receiving your order.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.

Return Process
To return an item, please email customer service at customercare@zibaq.com, to obtain a Return Merchandise Authorization (RMA) and return label. When your RMA is approved, you will receive a confirmation email with return shipping instructions. You must receive an RMA # and approval before returning any item(s). All packages will be refused if an approved RMA # is not on the box or the allotted return time has passed.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. The amount of refund fee is less than the return label fee. Please allow at least ten 10 days from the receipt of your item to process your return or exchange. When you send back an item for an exchange, it depends on stock availability at the time. If we don't have the item you want to exchange, we will process a refund instead.

You should receive an email with the details of your return and if we are providing you with an exchange or a refund.

Please Note

Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:
Email: customercare@zibaq.com